Job description

As a Resource Manager, you are responsible for allocation, management and project success when it comes to our clients in Europe.

You will:
• Be owner of the Resource Allocation process within UMAX Europe
• Be the single point of contact for resource requests within a UMAX Europe and is responsible for finding a suitable solution
• Ensure alignment between contractual agreements, financial planning and operational planning
• Oversee all Operations employees and resource needs within UMAX Europe
• Timely escalate resource issues that can’t be resolved within the market to VP Professional Services
• Organize, prepare, lead and follow up on resource allocation meetings including Product Delivery Managers, Project Managers and Service Delivery Managers
• Represent the UMAX Europe on the bi-weekly staffing meetings organized by Staffing Manager
• Keep the Staffing Manager informed about project status, changing timelines and milestones
• Provide input for performance appraisals / career paths
• Be aware of impact of resource decisions on other market/department and acts in interest of the company
• Show proven track record of all areas of consulting resource scheduling in Europe
• Have the ability to articulate the value of the engagements to clients
• Own client satisfaction ensuring a Superior Client experience
• Proven Track Record of Increasing or maintaining profitability of clients
• Ensure deliverables and High Quality and Meet Client Needs
• Operate in a Team-oriented Environment with a strong sense of responsibility toward team members and engagement objectives.
• Work with Recruitment to identify needs that are not currently held within the company
• Manage, Develop and Mentor Analysts on Assigned Engagement

Your profile

A dynamic team player looking to grow in an evolving, international environment and who has
• Working knowledge of ERP systems, preferably Dynamics AX
• Working knowledge of CIS, in utilities preferred
• Bachelor’s Degree required, M.B.A. or Master’s Degree preferred
• Proven Success in Traditional Consulting and Program Management
• Demonstrated Client Relationship Skills
• Demonstrated Ability to think Conceptually, Using Strong Analytical Skills
• Outstanding Project Management Skills, Knowledge of Microsoft Project a Plus
• Outstanding Presentation Skills
• Outstanding Supplier Negotiating Skills
• Excellent Interpersonal and Communications Skills And Experience at Understanding and Managing To Client Expectations
• Ability to lead, influence and motivate others - Indirect Reports, Internal and External

Our offer

• Work for a Microsoft Gold Partner
• Gain valuable experience in a fast-changing technological market
• Long term career development
• An attractive and competitive salary with fringe benefits (including a company car)